Solutions for all

Solutions for all

Problems with new passwords
If you have changed your password but you still cannot log in to your Roehampton account, please see the following advice: Please wait for at least tw...
Fri, 15 Sep, 2023 23:45
Microsoft Project Software
The University has a site/on-campus licence for Microsoft Project ; however, it is not included in University O365 licence so it is not available for staff ...
Thu, 17 Feb, 2022 15:55
Assistive software
The University has a site licence* for both the applications below ClaroRead Plus: text to speech assistive software ClaroView;  ClaroCapture;  ...
Wed, 16 Feb, 2022 14:41
Block or Mark an email as Junk/Spam
To Block or Allow emails please follow the guide. Some information on what each option does is seen below. Safe Senders list: Email addresses and domain n...
Tue, 1 Mar, 2022 10:19
Registering for Multi Factor Authentication (MFA) while abroad
If a member of staff needs to enroll on Multi Factor Authentication (MFA) but is currently abroad (residing outside of the UK) - they must follow the protoc...
Mon, 15 May, 2023 19:46
Set up MFA Guide
Please also see attached Documentation in word format. Multi-Factor Authentication (MFA) or sometimes called two-step verification, is an advanced securit...
Wed, 24 May, 2023 11:05
MFA Troubleshooting Guide
What is Multi-Factor Authentication (MFA)? Multi-Factor Authentication (MFA) refers to an additional layer of security that is added to the login proces...
Tue, 22 Mar, 2022 14:41
Decommissioning of IT hardware & Wee Waste
Decommissioning of IT hardware & Weee Waste   Example of the process:   A staff member leaves and their device is not viable to be used so it ne...
Wed, 18 May, 2022 18:01
Internet Explorer Compatibility Mode
How to Enable Internet Explorer Compatibility Mode Open Edge In the upper-right corner of any window, click the ellipses button (three dots) Selec...
Thu, 9 Jun, 2022 10:41
Top tips for reducing the risk of a cyberattack
Top tips for reducing the risk of a cyberattack Several million cases of fraud and of computer misuse are reported to the police every year. These crimes ...
Thu, 9 Jun, 2022 14:49