How To Connect to WiFi
University of Roehampton has two main dedicated, secure Wi-Fi networks and two additional networks for guests.
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uorstudent - for University of Roehampton students.
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uorstaff - for University of Roehampton staff
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uorguest3 and uorguest - for visitors and conference delegates so us uorguest and uorguest3, both open guest WiFi, if you are having issues with uorstudent or uorst
Troubleshooting
More detailed information, and a troubleshooting guide, can be found here:
💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000139737
If you've tried everything and it still doesn't work... ❗
Please submit a ticket to the IT Department here: 💻 https://servicedesk.roehampton.ac.uk/support/tickets/new
How To Join The WiFi Network
For Windows 11:
Select the Network, Sound, or Battery icons on the far right side of the taskbar to open quick settings.
The Disconnected icon appears when you’re not connected.
On the Wi-Fi quick setting, select Manage Wi-Fi connections .
Choose the Wi-Fi network you want, then select Connect.
Type the network password, and then select Next.
For Windows 10:
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Select the Network icon on the taskbar. The icon that appears depends on your current connection state. If you don’t see one of the network icons (or a similar one) shown in the following image, select the Up arrow to see if it appears there.
Choose the Wi-Fi network you want, then select Connect.
Type the network password, and then select Next.
Choose Yes or No, depending on the type of network you're connecting to and if you want your PC to be discoverable by other PCs and devices on the network.
For Apple Devices:
- From your Home screen, go to Settings > Wi-Fi.
- Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
- Tap the name of the Wi-Fi network that you want to join.
- Enter your Roehampton username and password where prompted.
- You may be asked to Trust a certificate – please click “Trust” to proceed.
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After you join the network, you'll see a blue tick next to the network and the connected Wi-Fi icon in the upper corner of your display.
For Android Devices:
- Click "Settings" then select "Wireless & Networks" and "WiFi settings".
- If WiFi is not enabled, please enable it.
- Select the appropriate network from the list.
- Refer to the configuration guide below to ensure your settings are correct:
Setting
Please use...
Identity
Your Roehampton username - for example jsmith
Anonymous Identity
(Please leave this blank)
Security type
WPA2-Enterprise/802.1x
WPA settings encryption type (if required)
AES
WPA authentication
PEAP-MSCHAPv2/EAP-TLS
Domain
rus.roehampton.ac.uk
Privacy
Use device MAC
MAC address type
Phone MAC
CA Certificate
Do not validate
Online Certificate Status
Do not validate
To connect to the UoR Guest Wi-fi network
Please connect to uorguest3 (if you are having any problems connecting please follow the advice above)
if you cannot find the uorguest3 in your location, or you are having problems connecting, try uorguest.
To join uorguest you will need to sign in via a web page (splash page) which is accessible via Internet Explorer.
See the advice below
If you are using an Apple device
- Open any website on Safari and see if you already have the “Develop” option in the top bar.
- If you don't have it enabled click on Safari then Preferences.
- Click Advanced on the next screen and enable the checkbox saying “Show Develop menu in menu bar”.
- Once this box is checked, the toolbar will show the Develop option beside Window
- Select Develop > User Agent > Internet Explorer Version 11.
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Try to connect to UoRGuest again and the splash page should now be visible.
For Windows 10/11
How to connect a Smart Device (Amazon Echo, Google Home, Apple HomePod, etc)
If you would like to connect a Smart Device to the Wi-Fi network, please submit a ticket with the MAC address of your device.
💻 https://servicedesk.roehampton.ac.uk/support/tickets/new
For Amazon Echo devices, you will find the MAC address printed on the box of your device:
If you do not have the original box, or you have a Smart Device from a different manufacturer, Google will help you find the MAC address:
Google Home: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+google+home
Amazon Echo: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+amazon+echo
Apple HomePod: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+apple+homepod
How to connect a Smart TV or steaming device
The best way to connect a Smart TV to the network in your room is with an Ethernet cable:
💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164138
If you would like to connect a Smart TV, or streaming device (Amazon Fire, Apple TV, Chromecast, etc) to the Wi-Fi network, please submit a ticket with the MAC address of your device:
💻 https://servicedesk.roehampton.ac.uk/support/tickets/new
To find the MAC address of your device, please consult the product documentation, ask your dealer for advice, or find guidance online.
You might also be interested in...
How to connect to Eduroam: 💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000153830
Connecting to the Internet with an Ethernet cable in Halls of Residence: 💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164138