How to connect to Wi-Fi

The University of Roehampton has two dedicated, secure Wi-Fi networks and two additional networks for guests.

uorstudent - for University of Roehampton students.
uorstaff - for University of Roehampton staff

uorguest and uorguest3 for visitors and conference delegates so us uorguest and uorguest3, both open guest WiFi, if you are having issues with uorstudent or uors

If you are having problems connecting, you may need to forget the Roehampton network before connecting:
💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164242
More detailed information (of particular relevance to international students) is here

💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000139737

How To Join The WiFi Network

For Windows devices, please make sure your WiFi is enabled - please see here for guidance: 💻 https://www.businessinsider.com/guides/tech/how-to-turn-wifi-on-windows-10?r=US&IR=T

Windows 11

Select the Network, Sound, or Battery icons on the far right side of the taskbar to open quick settings.

The Disconnected icon appears when you’re not connected.

The Network Offline icon in Windows 11.

On the Wi-Fi quick setting, select Manage Wi-Fi connections .
Choose the Wi-Fi network you want, then select Connect.
Type the network password, and then select Next.

Windows 10

Select the Network icon on the taskbar. The icon that appears depends on your current connection state. If you don’t see one of the network icons (or a similar one) shown in the following image, select the Up arrow to see if it appears there.
Choose the Wi-Fi network you want, then select Connect.
Type the network password, and then select Next.
Choose Yes or No, depending on the type of network you're connecting to and if you want your PC to be discoverable by other PCs and devices on the network.

Apple Devices

From your Home screen, go to Settings > Wi-Fi.
Turn on Wi-Fi. Your device will automatically search for available Wi-Fi networks.
Tap the name of the Wi-Fi network that you want to join.
Enter your Roehampton username and password where prompted.

If your Roehampton email address is smithj@roehampton.ac.uk your username will be smithj)
You may be asked to Trust a certificate – please click “Trust” to proceed.

6. After you join the network, you'll see a blue tick next to the network and the connected Wi-Fi icon in the upper corner of your display.

Android Devices

Click "Settings" then select "Wireless & Networks" and "WiFi settings".
If WiFi is not enabled, please enable it.
Select the appropriate network from the list.
Refer to the configuration guide below to ensure your settings are correct:

If your Roehampton email address is smithj@roehampton.ac.uk your username will be smithj

Setting

Please use...

Identity

Your Roehampton username - for example jsmith

Anonymous Identity

(Please leave this blank)

Security type

WPA2-Enterprise/802.1x

WPA settings encryption type (if required)

AES

WPA authentication

PEAP-MSCHAPv2/EAP-TLS

Domain

rus.roehampton.ac.uk

Privacy

Use device MAC

MAC address type

Phone MAC

CA Certificate

Do not validate

Online Certificate Status

Do not validate

ChromeBooks

Setting
Please use
EAP Method
PEAP
Phase 2 authentication
Automatic
Server CA certificate
Do not check
Subject Match
(Empty)
User certificate
None
Installed Identity
[Your Username]
Password:
(Enter your password)
Anonymous identity
(Empty)
Make sure “Save identity and password” is checked.
Press Connect

UoR Guest Wi-fi network

Please connect to uorguest

uorguest3 is available in the Library and Conferencing areas (e.g. Elm Grove)

(NB: uorguest is an unsecured network; uorguest3 is secure)

To join uorguest you will need to sign in via a web page

Please note

Users will need to agree to the User Acceptance Policy (Terms and Conditons) before they can gain access to the guest Wi-Fi network
Uorguest3: you will need to log into uorguest and agree to the User Acceptance Policy before you will be able to use uorguest3
Users with guest accounts; user@roehampton.ac.uk; and accounts with the prefix C-XXX (conferencing accounts) will be able to access both guest networks.
The change password button on the log in page is only available to guest accounts with a password that is a series of numbers. Other users should use Password Self Service: https://passwordreset.microsoftonline.com/
Roehampton staff and students are advisedf to use their dedicated Wi-Fi networks: uorstaff and uorstudent

How to connect a Smart Device (Amazon Echo, Google Home, Apple HomePod, etc)

If you would like to connect a Smart Device to the Wi-Fi network, please submit a ticket with the MAC address of your device.

💻 https://servicedesk.roehampton.ac.uk/support/tickets/new

For Amazon Echo devices, you will find the MAC address printed on the box of your device:

If you do not have the original box, or you have a Smart Device from a different manufacturer, Google will help you find the MAC address:

Google Home: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+google+home

Amazon Echo: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+amazon+echo

Apple HomePod: 💻 https://www.google.com/search?q=how+do+I+find+mac+address+apple+homepod

How to connect a Smart TV or streaming device

The best way to connect a Smart TV to the network in your room is with an Ethernet cable:

💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164138

If you would like to connect a Smart TV, or streaming device (Amazon Fire, Apple TV, Chromecast, etc) to the Wi-Fi network, please submit a ticket with the MAC address of your device:

💻 https://servicedesk.roehampton.ac.uk/support/tickets/new

To find the MAC address of your device, please consult the product documentation, ask your dealer for advice, or find guidance online.

If you've tried everything and it still doesn't work...

Please submit a ticket to the IT Department here: 💻 https://servicedesk.roehampton.ac.uk/support/tickets/new

You might also be interested in...

How to connect to Eduroam:

💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000153830

Connecting to the Internet with an Ethernet cable in Halls of Residence

(this includes advice about gaming consoles) :

💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164138