Introducing Freddy AI Agent in the Requester Support Portal
Overview
Experience the ease of accessing your request support portal with Freddy AI, available at your first touchpoint. The AI Agent is now built into the portal, acting as the first line of support whenever you search for something. Freddy complements the existing keyword search by providing intelligent assistance—helping you view all open tickets, find any information, request services, manage approvals, get assistance, and more—while all other portal options remain unchanged. This enhancement ensures a more intuitive, efficient, and seamless support experience.
How it works
When answering a query, Freddy generates a summary from relevant solution articles or system data sources, such as Google Drive or SharePoint, and provides citations for reference. If the response isn’t fully helpful, simply ask follow-up questions in the text box. If you need further assistance, use the direct link provided by Freddy in the chat to create a support ticket.
When you click create ticket from the conversation, Freddy uses the details it has already gathered to prefill your request. This saves you from re-entering the same information and ensures your ticket is complete before submission. Requesters can review and make changes if needed.
Quick Demo
Let’s say you need to request an Apple MacBook. Watch how easily you can raise a service request just by chatting with Freddy.
You can switch to the conventional search at any time by clicking the Search by keyword tab.
