Resetting your Verification options (Security Information)
1. Students
If you have set up Multi-Factor Authentication (MFA) as a security measure when logging in and your verification options are no longer working - for example your Authenticator App doesn't work any more - please provide the information below in a ServiceDesk ticket . Please provide full details but log the ticket under your personal mail address
As
proof of your identity please include the following - we cannot make changes to your security information/verification options until we
receive this
- first name
- last name
- student id number
- date of birth
- course of study
-
your mobile phone number (if you have changed your number, please tell us both old and new numbers)
- make and model of the mobile phone you used when setting up your verification options
Please also follow these instructions if your verification options no longer work for Password Self Service
You can review/change your verification options at any time: https://mysignins.microsoft.com/security-info
2. Staff
If you are a member
of staff and your
verification options* do not work for MFA and you cannot log in
-
Contact a member of the ServiceDesk team by clicking the "? Need Help" icon at the bottom right hand corner of the ServiceDesk homepage: https://servicedesk.roehampton.ac.uk/support/home
-
If an Agent is not available you will be able to log a ServiceDesk ticket via the ChatBot (please use your personal email address if you are locked out of your Roehampton account)
Please include all the details below - we cannot make changes to your security information/verification options until we receive this
1. Your full name
2. Confirmation from your Line Manager of your identity.
Please speak to your Line Manager (via phone/Teams etc.) and then ask your Line Manager to confirm that they have spoken to you in an email. Please include this email in the ServiceDesk ticket. Please include the headers and footers. You can access your ticket by following the advice here: ChatBot. Please note if you are having issues uploading a screenshot - talk to an ChatBot Agent (available 9.30 am - 4.30pm weekdays)
3. Your telephone number (if you have changed your number, please tell us both old and new numbers)
4. Make and model of the mobile phone you used when setting up your verification options
You can review/change your verification options at any time: https://mysignins.microsoft.com/security-info