The ServiceDesk ChatBot (RoeBot)

Accessing the ChatBot

In the the bottom right hand corner of this page: https://servicedesk.roehampton.ac.uk/support/home

Select

to access the ChatBot

*You do not have to log in*

Using the ChatBot

1. Answer the all questions; please note you can use a personal email address

2. An Agent is available to answer your queries:

NEST Team: Monday - Friday 9am - 5pm
IT ServiceDesk: Monday - Friday 10am - 2pm

3. If you access the ChatBot outside these hours (the ChatBot is available 24/7) you will be automatically presented with the option to log a ServiceDesk ticket in course of your Chat. Please provide a personal email address if your query is about logging in.

Managing your ServiceDesk tickets via the ChatBot

Select the option: Check and Update your Ticket

1. Enter the email you logged the ticket with and the Ticket ID number (just the number).
You will have received notification of the ticket number in an email from no-reply-servicedesk@roehampton.ac.uk

2. Then you will have an opportunity to

View the status of your ticket
Read any conversations recorded in the ticket
Reply and Update the Ticket