Cannot log in ? Locked out of your account ?

For help please contact the IT ServiceDesk by going to https://servicedesk.roehampton.ac.uk/support/home

You do not have to log in to access this page

Select the Need Help Button in the bottom right hand corner of the page:

Then, click on Chat with us (see below) to speak to a Servicedesk Agent during working hours: Monday – Friday 9am -1pm and 2pm - 5pm.

Outside these hours you can use the ChatBot to log a ServiceDesk ticket using your personal email address (if your Roehampton account is not working). Your ServiceDesk ticket will be sent to the IT Team who will be able to help you.

You can also try this link to reset your password or unlock your account: https://passwordreset.microsoftonline.com - just enter your Roehampton email account and follow the instructions.

See this article for further details: Password Self Service: How Do I Reset My Password ?