Problems with new passwords
If you have changed your password but you still cannot log in to your Roehampton account, please see the following advice.
- Please wait for at least twenty minutes⌚️before you try to use it – this is to give our systems time to synchronise. If you try to log in before twenty minutes has elapsed, your account may be automatically locked out
If you need advice on clearing out old saved (cached) passwords on your personal device see below:
Safari (Apple Mac)
Windows Credential Manager
I have an account at another institution - how do I keep my logins separate?
I've read the troubleshooting guide but I still can't log in...
- Please visit the Service Desk page here: 💻 https://servicedesk.roehampton.ac.uk/support/home
- Submit a ticket to the by clicking "Report an issue"
- Chat with a member of the Service Desk team by clicking the "? Need Help" icon at the bottom right hand corner of the screen:
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