Problems with new passwords

If you have changed your password but you still cannot log in to your Roehampton account on your personal device, please see the following advice.

Wait...

Please wait for at least twenty minutes⌚️before you try to use your new password – this is to give our systems time to synchronise. If you try to log in before 20 minutes has elapsed, your account may be automatically locked out

Clearing out previous/old (cached) passwords in your browser

If you have old; previous passwords saved in your browser this may stop your new password working.

See below for how to check this out

Google Chrome

💻 https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Mozilla Firefox

💻 https://support.mozilla.org/en-US/kb/password-manager-remember-delete-edit-logins

Microsoft Edge

💻 https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Safari (Apple Mac)

💻 https://support.apple.com/en-us/HT211145

Use of a private/incognito browsing window

If you use another institutional account on your device or you have both staff and student accounts @roehampton please see below

(You can also try this if your new password is not working)

Use a different browser for each, such as Firefox for one and Chrome for the other.
Use a separate browser profile for each login.
Set up Private Browsing: 💻 https://us.norton.com/internetsecurity-privacy-what-is-private-browsing.html
Create a new user profile on your computer.

Password Criteria

Your password is case sensitive, and must conform to the minimum University password criteria:

Your password must be at least 8 characters long (to a maximum length of 127 characters)
It must contain:
Upper case letters: A through Z
Lower case letters: a through z
Numbers: 0 to 9
You cannot re-use any prior password.
You cannot use any part of your name or your username in your password.

I've read the troubleshooting guide but I still can't log in...

Please visit the Service Desk page here: 💻 https://servicedesk.roehampton.ac.uk/support/home
Submit a ticket to the by clicking "Report an issue"
Chat with a member of the Service Desk team by clicking the "? Need Help" icon at the bottom right hand corner of the screen:

You may also be interested in...

Deleting Saved Wi-Fi Passwords (How to Forget a Network)

💻 https://servicedesk.roehampton.ac.uk/support/solutions/articles/50000164242