Problems with new passwords

If you have changed your password but you still cannot log in to your Roehampton account, please see the following advice.

Please wait for at least twenty minutes⌚️before you try to use it – this is to give our systems time to synchronise. If you try to log in before twenty minutes has elapsed, your account may be automatically locked out

If you need advice on clearing out old saved (cached) passwords on your personal device see below:

Google Chrome

Mozilla Firefox

Microsoft Edge

💻 https://support.microsoft.com/en-us/microsoft-edge/save-or-forget-passwords-in-microsoft-edge-b4beecb0-f2a8-1ca0-f26f-9ec247a3f336

Safari (Apple Mac)

💻 https://support.apple.com/en-us/HT211145

Windows Credential Manager

💻 https://kb.intermedia.net/article/44527

I have an account at another institution - how do I keep my logins separate?

You can keep the logins separate by doing any of the following:
1. Use a different browser for each, such as Firefox for one and Chrome for the other.
2. Use a separate browser profile for each login.
3. Set up Private Browsing: 💻 https://us.norton.com/internetsecurity-privacy-what-is-private-browsing.html
4. Create a new user profile on your computer.

I've read the troubleshooting guide but I still can't log in...

Please visit the Service Desk page here: 💻 https://servicedesk.roehampton.ac.uk/support/home
Submit a ticket to the by clicking "Report an issue"
Chat with a member of the Service Desk team by clicking the "? Need Help" icon at the bottom right hand corner of the screen:

You may also be interested in...

Deleting Saved Wi-Fi Passwords (How to Forget a Network)