Please also see attached Documentation in word format.

Multi-Factor Authentication (MFA) or sometimes called two-step verification, is an advanced security layer included with Azure/Office 365 that makes it more difficult for hackers to get access and gain control of your account. ***

Why MFA?

Data breaches are becoming more prevalent in today’s always-connected world.  It is getting harder to recognize the difference from a legitimate login screen and one that is setup as a phishing scheme to steal your username and password. Using MFA provides an additional layer of protection for your user account. Should someone guess your password or trick you into providing it by posing as a legitimate source, an attacker will still have an additional barrier preventing them access to company data. Only the user of a registered trusted device can lift this barrier, making MFA the preferred security method.

How Does It Work? 

With MFA, you will need to provide an additional verification method to prove you have access to a trusted device. When logging into company online resources, you will be required to enter your username and password like normal. Then, you may also need to prove that you have access to a trusted device/phone that you previously registered. Only after completing the additional verification step using your trusted device will you be granted access. 


Enabling MFA

Note: You will need to choose the Microsoft Authenticator app as the default method you will use to verify your account. We recommend using the app as it will allow you to simply tap “Approve” once you receive a mobile notification. In addition to being the most secure method, the Microsoft Authenticator app can also allow you to get a verification code even if the device is not connected to a cellular network. 

Using this method will require that you download and install the Microsoft Authenticator app on your phone, tablet, or smart watch. The app is available for Android and iOS.
 The following procedure explains how to set up MFA using the authenticator app.

Please note: We also recommend setting up your mobile phone number as your alternate verification phone in case the Authenticator app is not working. 

Step 1: Set up


On your Computer/Laptop  

On your mobile device (Phone/Tablet)


Open your Web Browser and type



Enter or select your account information and select Next buttonGraphical user interface, application

Description automatically generated




On your Computer/Laptop  

On your mobile device (Phone/Tablet)


When prompt for “More information required” select the Next button Graphical user interface, application, email

Description automatically generated


Select the Next button to use this default method. 


Qr code

Description automatically generatedInstall the Microsoft Authenticator App on your mobile device
  (for ease, please use the QR code relevant for your device)





Qr code

Description automatically generated






On your Computer/Laptop  

On your mobile device 


Select the Next Button

Graphical user interface, text, application

Description automatically generated




Once you have reached this page leave it open on your screen and go to your mobile device à


Open the Authenticator app



On your Computer/Laptop  

On your mobile device


If it is the first time you use this application,

select I agree button.

If you used or opened the application before,

select Add Account OR press the + button.

Select Scan a QR code 


Select Work or school account 

Then select Scan a QR code


On your Computer/Laptop 

On your mobile device

If you are asked, select the OK button to “Authenticator” Would Like to access your Camera 



On your Computer/Laptop  

On your mobile device 

The Scan QR code function within the app will now open.
Point the Camera at your Desktop/Laptop screen to scan the code (
ßsee left)

*Please note: if the page times out when scanning the code, remove the account from the App and refresh the page on the browser then scan the code again.

On your Computer/Laptop  

On your mobile device

Once you have scanned the code, click Next  


Select the ALLOW  button when asked “Authenticator” Would Like you to send Notifications 



You will now need to approve a mobile app notification to continue. 

On your Computer: (1.)

After a moment, your web page should continue to complete the login process.

On your Phone (2.)

A notification screen will open asking you to Approve sign in.


Select Approve.

Once you have approved the notification, click Next  


You have now successfully registered for MFA via the Microsoft Authenticator app 😊

You can click “Done”





If you want to add another device which has the authenticator app installed, you can do this 

and in either scenario select Authenticator App  and follow the steps above.

Working with MFA

  1. Log in with your username and password as normal. 
  2. The next screen will notify you that a notification has been sent to your mobile device to approve your sign-in. 

On your computer:

On your mobile:



  1. On your mobile device, a notification will appear in the notification panel from the Microsoft Authenticator app asking you to approve the sign-in. Select Approve. 
  2. You have now successfully signed into your account. 


 There is further advice here:

MFA Troubleshooting Guide 

Registering for MFA while abroad