• Staff account lockout issues
  • Removing saved passwords

  • Always ensure that after you change your password, you also update your saved University password on all your devices - laptops, smartphones, tablets, and so on. If there are out-of-date passwords stored, your devices could be trying to log you in with the wrong password - this can cause the account to be locked out, preventing you from logging in.

If you are experiencing issues with your account regularly locking out, it is likely that a cached (saved) password is conflicting with your account. To clear any potentially conflicting password data in your browsers, please refer to the relevant articles linked below:

Google Chrome


Mozilla Firefox 


Microsoft Edge


Microsoft Internet Explorer (there is important information concerning Microsoft Internet Explorer at the end of this article)


Windows Credential Manager


Safari (Apple Mac)


Apple Keychains

If you are using a Roehampton-issued device, you may also need to clear your keychains.


If you are using a personal device and are unable to progress, you are advised to contact Apple Support for direct assistance.

Microsoft Internet Explorer has reached End Of Life

  • Please note that Microsoft Internet Explorer has reached end-of-life and is no longer recommended for use. You will not be able to log in to Microsoft 365 services using Internet Explorer from August 17th 2021, and Microsoft will officially and completely retire it on June 15th 2022. Many modern websites do not display correctly when viewed in Internet Explorer. You are strongly advised to stop using it as soon as possible and upgrade to a modern, supported alternative.

    More detailed information can be found here: https://techcommunity.microsoft.com/t5/windows-it-pro-blog/internet-explorer-11-desktop-app-retirement-faq/ba-p/2366549