The university never sends out emails asking any student or member of staff for details of their username or password. This includes all departments across the university. 

We also never: 

  • ask you to 're-validate' your account
  • threaten to block your email account because you have exceeded your storage limit or because you have used a new device you have never used before 
  • ask for your username and password in order for your account to be upgraded 
  • ask for your username or password for any other reason
If you ever receive any such emails, never reply and do not click on any links - please delete it immediately (and delete it from your deleted items). 

Please remember to keep changing your password on a regular basis, using the Password Self-Service


If you have any questions or concerns about this, please contact the ServiceDesk team by emailing servicedesk@roehampton.ac.uk or calling ext: 6000.

Security advice, including how to identify a phishing email, can be found on the Portal.