The app is available on the Apple App Store (Freshservice by Freshdesk) and on Google Play (Freshservice Service Desk App by Freshworks Inc).   

You can use the app to Report an Issue; Request a Service; check the progress on your logged issues & requested services and search Solutions for answers to your queries.  

The first time you log in, it will ask you for the Helpdesk URL 


  1. Enter https://servicedesk.roehampton.ac.uk
  2. Login with your full UR email and password.